Legal · 23 September 2026

Website and offer terms

The website explains SkyRoster and produces budgetary estimates. A software licence or service contract is formed only through a written agreement with JLG Consulting.

Using this website

This website is provided by J.L.G. Consulting S.R.L.. Contact us at contact@skyroster.com. It is intended for organisations evaluating rostering software and services. It does not take online payments or create a product account.

You may use the published materials to evaluate SkyRoster, link to them and make reasonable attributed quotations subject to applicable law. Our content, software, branding and original illustrations remain protected by their respective intellectual property rights. Third-party regulations, case studies and materials belong to their identified owners; linking to a source does not grant additional reuse rights.

Use the site lawfully. Do not bypass access controls, introduce malicious code, overload the service or submit another person's confidential information without authority. We may restrict abusive access, maintain or change the website, and correct errors. Third-party websites and booking services have their own terms.

Published information, examples and self-checks support evaluation. They do not certify regulatory compliance, replace an organisation's safety decisions or guarantee a particular roster or staffing saving. The customer's authorised operational staff remain responsible for reviewing and publishing operational rosters.

Estimates and written offers

The price list and offer builder show indicative, non-binding budgets in EUR excluding VAT and applicable taxes. Budgetary estimates are valid for 90 days from issue for discussion; binding written offers are normally valid for 60 days unless the offer states an approved alternative. A generated estimate does not reserve capacity, authorise work or form a contract. Errors can be corrected before issue of a binding offer.

The signed order identifies the contracting parties, price-book revision, modules and dependencies, quantity, deployment, hosting capacity, support selection, service scope, start milestones, invoicing and payment dates, term, renewal, termination and document precedence. The relevant service schedule and data processing agreement form part of that package when agreed. Existing signed terms and entitlements remain effective unless expressly amended.

Monthly and annual software billing are invoice choices, not a promise of monthly cancellation. Software and RaaS contract duration, renewal notice and exit conditions must be stated in the written order. Non-EUR invoicing uses the National Bank of Romania reference rate plus 1% on the invoice date.

Quantity, discounts and delivery

A billable software user is an enabled human account, including rostered staff, planners, administrators and viewers. Disabled, archived and machine-only accounts are excluded. SaaS follows an agreed rollout ramp or quarterly prospective reviews using the rounded-up daily average over the preceding three complete calendar months. Both increases and reductions apply prospectively; the order defines dates, snapshot time and annual-prepayment adjustments. Perpetual capacity is reviewed annually, does not expire and is not refunded when usage falls.

Published volume bands price marginal users. Signed partnership discounts apply once after volume pricing, with a combined 15% cap. For new offers, recurring discounts expire after 12 months and require an explicit value review and renewed agreement. A fulfilled perpetual purchase commitment does not later revoke purchased rights. The calculator assumes no renewal in year two.

Shared managed SaaS includes standard hosting operations, application updates and daily backups. Dedicated hosting is required for bespoke code outside the standard supported release or agreed isolation; it has a 12-month initial commitment from agreed environment availability. Standard-release improvements need engineering acceptance before shared-hosting eligibility is confirmed. Capacity, region, backup retention, UAT and any recovery objectives must be recorded in the order. The published 99.5% SaaS uptime commitment requires the agreed measurement and remedies schedule; it does not guarantee uninterrupted service.

On-premises customers operate their infrastructure, security and backups. A perpetual licence retains the purchased version rights; an optional support contract provides patches, updates and upgrade rights. Standard supported SSO is included in Core, with the provider, protocol and setup confirmed in the offer. Bespoke identity integration is separately scoped.

Support, professional services and RaaS

Customer assistance is optional under the published business-hours or 24/7 support schedules. SaaS hosting operations do not depend on purchasing assistance. The signed service schedule defines severity, response targets, escalation, business-hours time zone, maintenance windows and availability remedies. Recovery objectives and resolution times are not implied by a response target.

Custom development is time and materials by default at the published hourly rate, invoiced monthly for actual approved hours with itemised records. Estimates are not fixed-price promises. Changed scope or a forecast overrun needs a revised estimate and prior written approval; unapproved extra work pauses. A fixed price is available only in a separately approved statement of work with baselined scope, acceptance tests, exclusions, contingency and change control. Custom-code maintenance and compatibility work are separately scoped.

Deployment, training and any workshop or on-site work follow the scope and rates in the offer. Travel is included in the published on-site training rate; workshop and other on-site service travel is charged at cost. Additional environments, migrations, integrations and customer-specific obligations must be expressly scoped.

RaaS is billed monthly in arrears per employee appearing on at least one published roster that month, subject to the published minimum. It does not require a software licence; software volume and partnership discounts do not apply. Input responsibilities, roster timetable, revisions, acceptance, onboarding scope, term and termination must be stated in the written service order.

Responsibility, information and disputes

We aim to keep the website accurate and available but cannot promise that every page is error-free or continuously accessible. To the extent permitted by applicable law, website materials are provided for evaluation without a separate warranty of suitability for a particular purpose. This does not limit rights or liabilities that cannot lawfully be limited, including fraud, deliberate misconduct or mandatory statutory protections.

Contractual warranties, liability caps, indemnities, confidentiality, intellectual-property allocation, security obligations and termination remedies belong in the signed customer package. This website draft does not impose a product-liability cap or transfer ownership of customer data.

Our proposed website governing law is Romanian law, subject to mandatory applicable protections. The final dispute-resolution clause and competent court wording require approval before this draft takes effect. In the meantime, contact the company to resolve a concern. Form data is handled under the privacy notice.