Resources

The words a controller, a supervisor or a payroll clerk would actually use

75 terms across 4 categories: air traffic control roles, roster concepts, request types and payroll terms. Maintained by the product team as SkyRoster's own business vocabulary and extracted into a dated source snapshot. Product changes require a separate reviewed refresh.

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Air Traffic Control roots

A C H J P Q R S U

ANSP: Air Navigation Service Provider. The kind of organisation Skyroster is built for.
ATC: Air Traffic Control.
CompetencyMore: An employee's effective set of qualifications and training requirements, maintained through the competency matrix.
Contract propagationMore: Applying a unit's contract values to the units, teams, and employees below it when the contract is changed; runs only when values actually changed and stops at Readonly-contract units.
Controller: An air-traffic controller; the primary employee role rostered by Skyroster.
Head of UnitMore: An employee designated as Primary or Secondary Head of an organizational unit; receives memberships for the unit and all teams under it.
Job NumberMore: The employee's payroll/HR identifier shown under the employee name in rosters and schedulers; the user-facing "employee ID" that every employee filter must accept alongside the name.
Position: An operational ATC working position a controller occupies during a shift.
Primary unitMore: The single unit an employee formally belongs to for scoping purposes (visibility, approvals, attendance); an employee can hold memberships in other units; the primary unit drives PRIMARY_UNIT-scoped access, while those memberships drive MEMBERSHIP-scoped access.
QualificationMore: A controller's endorsement / certification authorising them to work specific positions or sectors.
Readonly contractMore: A flag on a unit's contract that protects the unit and its entire subtree from contract propagation coming from ancestors.
SectorMore: An ATC airspace sector covered by controllers on duty.
Sector OpeningMore: A sector-planning definition of which sector configurations are open across the operational day; it produces the working-position demand the tactical roster staffs against.
Unit: An organisational unit within an ANSP (a tower, an approach unit, an area control centre).
Unit MembershipMore: An employee's formal association with a unit; determines which units appear on the employee's profile and governs unit-scoped eligibility checks such as eligible approver resolution.

Roster

B C D E H I M O P S T W

Backup poolMore: The set of employees (including trainees) not assigned to any team; they can still be selected onto a roster but have no team membership.
BaselineMore: A published version of the strategic roster; the source of truth for downstream consumers.
Bridge dayMore: A working day adjacent to a public holiday (between the holiday and a weekend) granted as a day off in the unit's holiday calendar. Unlike public holidays, bridge days count as regular days in leave-balance and allowance calculations.
Continuation rosterMore: A strategic roster generated to continue from a previous month, carrying forward the relevant prior-period scheduling context into the new month.
DraftMore: The unpublished, in-progress state of a strategic roster.
Extra shiftMore: A sporadic-use shift added to a roster outside the standard manpower requirements; defined by a shift type / qualification pairing that is, by definition, not part of the MPRs.
HolidayMore: A calendar bank-holiday day. Drives special-rate payroll codes and dedicated rostering rules.
InstructorMore: The primary employee on a shift that has trainees or support employees.
MPRMore: Manpower Requirement. The demand on a roster: how many shifts of which type are required per day.
Off shiftMore: A shift cell representing the employee's scheduled day off on the published baseline; the slot a Work Request typically replaces when approved.
Preferred allocationMore: A per-employee preset of preferred working positions, used to auto-fill the tactical roster; applied via the "allocate preferred (all)" and "enforce tactical template" actions on the tactical workbench.
Preferred day: A user-facing marker that an employee desires (or wishes to avoid) being scheduled on a given day.
PublishMore: The action that promotes a draft to a baseline.
Shift typeMore: A named recurring shift pattern (start time, end time, duration, day/night classification).
Slot: A single demand cell that an employee occupies on a given day.
Strategic rosterMore: Long-horizon shift planning at the template level.
Support employeeMore: An employee assisting an instructor on a shift; mutually exclusive with trainees on the same shift.
Support LinkMore: An instructor assignment within a support period, specifying which instructor supports the employee and during what time window.
Support PeriodMore: A time-bounded interval during which an employee receives mentoring/support from one or more instructors for specific qualifications; while active, the employee is excluded from independent assignment on those qualifications.
Tactical rosterMore: Day-of execution: which person fills which position inside published shifts.
Tactical TemplateMore: A reusable preset of MPRs and settings, scoped to a Unit and roster style, applied when configuring a tactical workbench.
TraineeMore: An employee learning operational duties under an instructor on a shift.
WorkbenchMore: The supervisor UI where a draft / baseline is edited.

Requests

B C D F I L O P Q R S T W

BeneficiaryMore: The employee a request is for (for a swap, both swapped employees). A beneficiary can never satisfy a role-based approval step of their own request; only an explicit individual self-consent step is reachable.
Cancellation requestMore: An employee-initiated request to cancel a previously approved Work Request; awaits a supervisor decision before the WR returns to APPROVED or is fully removed.
Duty requestMore: Duty-assignment request.
Force ApprovalMore: A checkbox a user with global write on the approval resource can tick when filing a request for someone else; the request is created already Approved, with every approval step (including a document step) recorded against the filer. Never available for one's own request.
Inbound Work RequestMore: A Work Request where the employee is asking to work an extra shift; the standard WR form.
Leave requestMore: Time-off request.
Legal ReasonMore: The mandatory reason a requester picks when creating a Work Request or Shift Extension, chosen from an admin-configurable, tenant-scoped list with a tenant default.
Off Work Request (Off-WR)More: A Work Request variant where the employee is asking not to work a shift they would otherwise be assigned; on approval it installs an off shift on the destination cell.
Pending → Approved: The multi-step lifecycle a request moves through from submission to finalisation.
Position ViewMore: The tactical roster view where supervisors see available employees and initiate Work Request assignments.
Qualification changeMore: Supervisor action that edits the qualification on a baseline shift bound to an approved Work Request, Swap, or Shift Extension; moves the employee's assignment to a matching unassigned slot in the new qualification cell while preserving the bound request's identity and BWH ledger.
RequesterMore: The user who files a request, on their own behalf or on behalf of someone else (e.g. a supervisor filing a leave for a subordinate from the Team Scheduler). Distinct from the Beneficiary; a requester who is not a beneficiary can be an eligible approver of the request's steps.
Shift Extension Request (SER)More: An employee asks to extend an existing shift.
Shift resulting from Work RequestMore: A shift cell whose current assignment was installed by an approved Work Request, replacing the employee's original off shift on the published baseline.
Stacked Shift ExtensionMore: A Shift Extension approved on top of a shift that was itself installed by another approved request (typically a Work Request); both the extension and the underlying request apply to the same cell.
Swap requestMore: Two (or N paired) employees ask to exchange shift assignments.
Time-based requestMore: A leave or duty request whose deduction period is measured in hours rather than full calendar days.
Work Reason (Work Request Reason)More: An optional admin-configurable, tenant-scoped reason selected when creating a Work Request or Shift Extension; distinct from Legal Reason, which is a separate list and is required.
Work Request (WR)More: An employee asks to work a shift outside their normal schedule.

Payroll

B C D E M O P S U

Bank Holiday (BH)More: Payroll category for a calendar holiday day worked.
Bank of Working Hours (BWH)More: A per-employee credit balance accumulated by working extra hours and consumed by approved Work Requests.
BufferMore: An automatically-generated, auto-approved leave that justifies a missing attendance period (a gap between the mandatory/working period and the employee's clock records). Created only for the gap at the START of a mandatory period.
BWH scoreMore: The hours an employee has consumed from their Bank of Working Hours in a given calendar year; shown on the Dashboard staff-score list and the Team Scheduler employee balance modal. Distinct from the remaining BWH balance.
Close-of-monthMore: The monthly payroll finalisation event that locks in reported hours and produces the export bundle for your payroll system.
Compensatory Time Off (CTO)More: Substitute time-off granted in lieu of payroll for working overtime, on holidays, or on weekly off days.
Cost CentreMore: A 5-digit accounting code associated with a Unit, used by the payroll export to classify employee hours and allowances for your payroll system.
CTAMore: Controller (operational ATC role) as an employee category with payroll carve-outs distinct from non-operational staff.
DisregardMore: A supervisor action that marks a clocking entry as no longer counting toward attendance. The entry stays visible in the record with status Disregarded rather than being deleted, and is excluded from worked-time computation. One-way: there is no un-disregard action.
Export (payroll)More: The on-demand Reporting-page action producing a month's ABSENCES or OVERTIME file for review; read-only, repeatable, and never marks anything as reported — unlike Close-of-month.
Mandatory periodMore: The working/scheduled period during which an employee is expected to be clocked in; gaps against it may require justification (see Buffer).
Meal allowanceMore: Per-day meal-allowance amount included in payroll.
Operational ShiftMore: A non-office ATC shift (no half-day absence logic); its attendance bounds come from tactical mandatory periods rather than office half-day rules.
Overtime (OT)More: Hours worked above the contracted schedule that translate to overtime payroll.
Overtime scoreMore: An employee's running total of overtime hours accumulated from Work Requests and Shift Extension Requests; a lifetime figure, not year-scoped, and excludes duty hours by design.
Presumed ActionMore: The system-computed Clock-in/Clock-out interpretation of an attendance entry, derived from the alternating in/out sequence within a search period rather than stored per entry.
Supposed TimeMore: The scheduled time an employee is supposed to work in a period (shift working window minus break, plus duty-request time); the denominator shown against worked time on the attendance timesheets.
Unjustified timeMore: Time inside an employee's mandatory period that is neither covered by their clock records nor justified by an approved leave or duty; totalled per day on the attendance timesheet.

Compiled from the product source on 12 September 2026. Missing a term you need? Tell us and we will add it.